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Status Not under consideration
Workspace CICS Transaction Server for z/OS
Categories Runtime
Created by Guest
Created on May 23, 2014

RELATED IDEAS

Internal Trace should not be allowed to be disabled

Opening this RFC on behalf of the customer in PMR 67263,122,000. They experienced a 2-byte Storage Violation in a TIOA. They run with internal trace turned off, so no history of the storage was visible in the trace table. They were asked to turn all the normal tracing back on and optionally use the CSFE terminal storage checking trap, then wait for a reoccurrence. Hursley Change Team agreed that this was the best approach. This prompted the following response from the customer:

Two weeks on a SEV2 made this issue very visible to Global Senior Management and Staff at xxxxxxxx. A few questions keep coming up:

1.) If all trace options must be ON for IBM to provide proper support, then why is ANYONE allowed to turn them OFF - especially if it means Hursley cannot support their own product?

2.) If it is determined there is a 'cost of turning traces on so IBM can support the product' that impacts our billing, who should be accountable for any increase?

These comments have opened up a dialog with Hursley Development, the Change Team and Level 2 on the value of tracing, and whether a certain level of tracing should be forced on and not allowed to be disabled.

This RFC is being opened to document that discussion and the burden that a recreate request often has on a customer.

Idea priority High
  • Guest
    Reply
    |     Oct 5, 2015

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Servers and Systems Software
    Product family - Transaction Processing
    Product - CICS Transaction Server

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - Transaction Processing
    Product - CICS Transaction Server

  • Guest
    Reply
    |     Jan 16, 2015

    The provision of the ability to turn CICS internal trace on or off has always been provided as an option to enable users to make a decision on incurring the cost of having internal trace active or not. With internal trace inactive one must consider that the possible consequences may be that sufficient diagnostics are not captured to enable problem determination to be undertaken when a problem is encountered, whether that is an application or system related problem. The default setting for CICS internal trace is active but in this case the customer was running with internal trace off so this choice had indeed been made. We have no plans to remove the ability for users to control the internal trace and force it to always be active.

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