IBM Z Software


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Status Under review
Workspace watsonx Assistant for Z
Created by Guest
Created on Sep 24, 2025

RELATED IDEAS

Streamline operational workflow after the system has experienced an error and resulting SVC dump has been captured.

Streamline operational workflows by automating Case creation for system issues, including diagnostic dump uploads to IBM.  Enhance system programmer productivity by proactively searching related symptoms in the APAR/PTF repository to accelerate problem resolution.

This request was raised during an AI Discovery Workshop with JPMC team in India.  They provided the following example:

SVC dump occurs in CICS – WatsonX collects the dump – raises a PMR with IBM – uploads the dump – scours IBM PTFs – finds the fixing PTF and provides it back to us with all the chain of other PTFs needed…. Downloads it and provides us with SMPE commands to apply the fix.

Notes - Incident log may already provide some of the above capabilities (it used to create a PMR and upload the SVC dump to IBM using PDUU.  Customer is looking for an AI agent who can assist by performing above task.  (For incident log capability, contact Hiren Shah who indicated that there maybe search capability available but it is quite primitive). 

Idea priority Medium

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