Collect transaction level performance data and correlate with trace for mainframe CICS transactions to help problem diagnose

We would like to provide additional and more concrete customer context for this request.

A Proof of Concept (POC) has already been completed for both Instana on z/OS and Instana for Open environments at this customer.

The POC validated Instana’s technical feasibility and value across distributed tracing and hybrid observability scenarios.

The customer’s clear strategic direction following the POC is to:

• Use Instana as a unified observability platform across both Open systems and z/OS
• Consolidate tools and operational processes where possible

Current situation:

• Dynatrace is currently used only on z/OS
• Instana is positioned to cover both Open and z/OS environments

The customer has explicitly indicated that they are willing to replace Dynatrace on z/OS and fully standardize on Instana, provided that Instana can deliver summarized mainframe CPU consumption (from SMF) aggregated across all JDBC calls to Db2 on z/OS at the front‑end request level, with the ability to sort and analyze by this total CPU time in the Instana UI.

From the customer’s perspective, this capability is not optional, as it is required for:

• End‑to‑end transaction visibility across Open and Z
• Accurate mainframe CPU cost attribution and governance
• Identifying high CPU‑consuming transactions that may not be visible through response time analysis alone

Important considerations:

• The CPU data for individual JDBC calls is already collected via SMF and sent to Instana today
• No additional mainframe data collection or overhead is required
• The remaining gap is primarily within Instana analytics and UI‑level summarization

Without this capability, Dynatrace cannot currently be decommissioned on z/OS.

With this capability, full standardization on Instana becomes possible.

This customer scenario is representative of other large enterprise z/OS clients who are actively evaluating tool consolidation across Open and z/OS environments.

This enhancement therefore represents:

• A validated post‑POC customer adoption blocker
• A direct competitive displacement opportunity against Dynatrace
• Increased Instana adoption as a hybrid Z + Open observability platform

We strongly recommend reconsidering this request based on the above POC‑validated customer intent, competitive impact, and commercial value.

This is a long-term aim, however it will be unlikely to be worked on until 2024