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Status Not under consideration
Created by Guest
Created on Dec 19, 2023

Prevent Abends in the Software due to Deadlocks, Buffer full, etc.

When the product abends manual intervention is required to restart it.    This requires support staff to determine the cause and restart the task.   It also requires that a case be opened that your staff has to review and respond it, wasting time, then the code should be handling this item automatically.   

Idea priority High
  • Admin
    CHRISTOPHER WALKER
    Reply
    |
    Mar 28, 2024

    Putting this into Not Under Consideration, not because it doesn't describe behaviour the product shouldn't do, more that we try to avoid Abends in the product in the first place. As it is an abnormal process of events that lead to the Abend, then it would be thre result of a problem and a Case to prevent future incidents occuring is the correct proceedure. We aim to have the product respond to issues such as those described in a graceful manner.