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Status Planned for future release
Workspace GDPS
Created by Guest
Created on Feb 28, 2025

RELATED IDEAS

The GDPS monitor should not report an error when the GM session is paused during scheduled captures in the Cybervault environment.

In our Cybervault environment, we take a capture every 8 hours at 2am, 10am, and 6pm. During each capture, the GM session is paused, which is normal behaviour; however, GDPS detects that the GM session isn't running and generates an alert: 

GEO645E Session S1PLEX(01): GM error detected: CMDREJ FCC in phase STRTINCR (AS1KG). 

The monitor should not report an error for this known condition.

Idea priority Medium
  • Guest
    Jun 25, 2025

    Like others have mentioned, we have had to write message automation rules around this to not trigger a false alarm.

    Reply
  • Guest
    Jun 25, 2025

    Good idea, we had to write automation rules to deal with this situation, but what we ended up with was a compromise. It would be useful if we could differentiate between a CGPAUSE initiated by LCP and one initiated by something else.

    Reply
  • Guest
    Jun 25, 2025

    Perhaps a different warning message acknowledging the understanding that an LCP capture is ongoing would be acceptable rather than an error message. Medium priority.

    Reply
  • Guest
    Jun 17, 2025

    We like the idea in order to avoid false alarm.

    Medium priority.

    Reply
  • Guest
    Jun 17, 2025

    Does not apply to Worldpay

    Reply
  • Guest
    Jun 16, 2025

    Agree with this to avoid false alarm - medium priority

    Reply
  • Guest
    Jun 16, 2025

    Agreed. We have had to write complicated automation rules to try and prevent incidents and callouts from being generated when GM is paused for an LCP capture - though there needs to be some timeout or other that doesn't leave the alerting disabled indefinitely if LCP should become 'stuck'.

    1 reply
  • Guest
    Jun 16, 2025

    n/a by us, but we also "auto-ticket" on events, so be careful when implementing/changing something

    Reply
  • Guest
    Jun 13, 2025

    This is important for American Express as we auto-ticket on events like these. It would avoid churn and false positives.

    Reply

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